An Update is in order…
Hp received my laptop around the 3rd or 4th of July. They replaced the motherboard and wireless card with another of the same model; then shipped the laptop back to me and I received it on the 15th of July. Fast and great services; my communication with HP has been through interactive chat and I had to use it again.
After receiving my laptop from service in great order I noticed 2 things wrong with it.
The button near the mouse pad that turns the mouse on or off is very stiff to use. I have to really give it some pressure to operate it. This can be because of the de-and-reconstruction of the laptop case. They probably didn’t realign the mouse pad properly.
Then, HP didn’t return my power adapter. So I went back on HP’s service site and spoke with a tech. First, they claimed, they won’t replace my lost adapter because I was not suppose to ship any accessories with it. I asked for a manager and explained my situation. I don’t think I got a manager because I was never informed of such. I told them to review the transcripts of the conversation between myself and HP (on Hp’s side of the server) to verify my claim. HP then found the location that stated where the tech informed me to INCLUDE my adapter with the shipment. The support representative I spoke to, then issued and shipped out a replacement adapter for me.
I thought… WOW great service. Then the brand new adapter arrived and it didn’t have the 3 prong plug for the outlet. I gave up on HP, went to radio shack and bought the 3 prong plug for $8.00 USD.
Great service when covered under warranty.
Careless physical support with installing new hardware.
Willing to do anything to please the customer.
Their laptops overheat and run hot.
So, if you’re going to buy an HP because they are affordable, spend the extra money and buy the extended warranty.